Privacy Policy

Your privacy matters to us

At Pavai™, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website or purchase our products.

 

1. Information We Collect

We may collect the following types of information when you use our website or place an order:

  • Personal details such as name, email address, phone number, and shipping address

  • Order and transaction-related information

  • Communication details when you contact customer support

  • Basic technical data such as browser type, device information, IP address, and website usage patterns

We collect only the information necessary to provide our services effectively.

 

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support and order-related communication

  • Improving our website, products, and user experience

  • Sending essential service-related updates (such as order confirmations or policy changes)

We do not send promotional communications unless you have explicitly opted in.

 

3. Payment Security

All payments made on the Pavai™ website are processed through secure, third-party payment gateways.

  • We do not store or have access to your credit card, debit card, or UPI details

  • Payment partners comply with industry-standard security protocols to protect your data

 

4. Cookies & Analytics

We may use cookies and similar technologies to:

  • Ensure proper website functionality

  • Understand user behavior to improve navigation and content

  • Measure traffic and performance trends

Cookies do not grant us access to your personal device or private data beyond what you choose to share. You may disable cookies in your browser settings, though some features of the site may not function optimally.

 

5. Data Sharing & Disclosure

Pavai™ does not sell, rent, or trade your personal information.

Your data may be shared only with:

  • Trusted service providers such as payment processors and logistics partners, solely for order fulfillment

  • Legal or regulatory authorities if required by law

All third parties are required to handle your data responsibly and confidentially.

 

6. Data Protection & Retention

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

 

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your information, subject to legal and operational requirements

  • Withdraw consent for non-essential communications

Requests can be made by contacting us through our official support channels.

 

8. Third-Party Links

Our website may contain links to third-party platforms such as marketplaces or external services. Pavai™ is not responsible for the privacy practices or content of these websites. We encourage users to review their respective privacy policies.

 

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

 

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the support information provided on our website.